Your Alf account lives on the operator's own site — only the operator can access, restore, unblock or verify it. This page explains the sign-in route and what to do when something goes wrong; for anything that needs action on the account itself, you reach the operator directly. Alf is the independent portal you are on now.
Signing in to Alf, step by step
The process is the same whether you are returning after a break or logging in for the first time after registering.
- Open the Alf site in your browser — type the address directly or use a saved bookmark.
- Locate the sign-in button on the page and click it.
- Enter the e-mail address you used when you registered your account.
- Enter your password and confirm.
- You are taken into your account dashboard.
If you have not yet created an account, registration is handled at the operator's site in the same way.
Signing in from a phone
The Alf site runs in a mobile browser, and your account credentials are identical to those on desktop — the same e-mail address and the same password. No separate mobile login is needed. Open the site in your phone's browser, tap the sign-in button, and enter your details as normal.
Because the session is tied to the browser, signing out when you finish is worth doing if the device is shared.
When sign-in does not work
Most sign-in failures have a straightforward cause. Check the most likely ones before contacting support.
- Wrong e-mail address — confirm you are using the address registered on the account, not a secondary inbox.
- Incorrect password — check that Caps Lock is off and that autocomplete has not inserted the wrong saved entry.
- Unverified account — if you have not yet completed identity verification, access may be restricted until the process is done.
- Self-exclusion in force — an account closed through self-exclusion cannot be re-opened through the sign-in route; contact support for guidance.
- Regional restriction — access is unavailable from certain countries; if you are travelling, this may be the cause.
- Browser or session issue — clearing cookies or trying a different browser resolves this in most cases.
Account restrictions, verification and inactivity
Some blocks are deliberate rather than technical, and each has a different resolution path.
| Cause | What happens / what to do |
|---|---|
| Identity verification pending | The operator may request documents before or after a deposit, or before a withdrawal. You have 30 days to respond once a request is made; verification typically completes within 10 days of a complete submission. |
| Inactivity fee | After 180 days without activity, a fee of €5 per month is applied. The account remains accessible, but the balance reduces until activity resumes or the balance reaches zero. |
| Self-exclusion | An account closed at your own request cannot be unlocked through normal sign-in. Contact support at [email protected] if you need to discuss the situation. |
A forgotten password
Use the password reset option on the Alf sign-in page. The operator sends a reset link to the e-mail address on the account; follow that link to set a new password.
If the e-mail address you registered with is no longer accessible, the operator's support team is the right contact. Have any information that confirms your identity ready — the name on the account, the registration e-mail, and approximately when you last signed in.
Reaching the Alf support team
The operator runs live chat around the clock, and e-mail support is available at the operator's own address. For questions about your account — deposits, withdrawals, verification, bonuses, or a technical problem — use those channels directly. Before you write in, it helps to have the following ready:
- The e-mail address registered on the account.
- The approximate time and date the problem started.
- The exact message or error shown on screen, if any.
Live chat is available 24/7. The financial team handles payment-related requests Monday to Friday, 6 AM–5 PM GMT.
Keeping your account access safe
A few straightforward habits reduce the chance of a sign-in problem before it starts. Always navigate to the Alf site by typing the address or using a bookmark you created yourself — never follow a link sent in an unsolicited e-mail or message, even if it looks legitimate. Use a password you have not used on any other site. If you are signing in on a device shared with others, sign out when you are done rather than leaving the session open.
Responsible play
Gambling is entertainment, and it works best when you stay in control of it. If you need to take a break, self-exclusion is available by contacting the support team at [email protected]. Free confidential help is available around the clock from GamCare (National Gambling Helpline: 0808 8020 133) and BeGambleAware. If you want to block access across multiple sites, GamStop offers free national self-exclusion. 18+.
This site is for players aged 18 and over (18+) only. If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.